Frequently Asked Questions

How to recharge？

Start by selecting a Gaming and its value from the list above. Complete your order with secure payment. You can use your preferred payment method from our wide offering – e.g Visa, Mastercard. Done! Your gift card code will be in your inbox within 30 seconds.It’s ready to use or gift!

Why I did not receive any email confirmation of my purchase？

If you did not receive any email confirmation of your purchase, there are a few possible reasons for this: System Failure. It’s possible that there was a system error that prevented the email confirmation from being sent. In such cases, the system will automatically refund you if it failed to provide a key. Payment Processing Time. Depending on the payment method you used, it may take up to 72 hours for the payment to be completed. In such cases, the key will be sent to you once the payment is successfully processed. Please be patient and wait for the payment to be completed. Incomplete Payment: You may not have completed the payment process correctly. Double-check with the payment provider you used to ensure that the payment went through successfully. If there was an issue with the payment, you may need to retry or choose an alternative payment method.

When I try to activate my product key I receive an error, what should I do？

If you encounter an error message when attempting to activate a game, there’s no need for immediate concern. Before submitting a support ticket, ensure that: You’re attempting to activate the game on correctly. You’ve verified the accuracy of the code you entered. Should you be confident that both conditions have been satisfied and yet the key remains nonfunctional, please feel free to reach out to us for assistance. If you receive an error message that your code has already been used, please make sure to do the following: Before you submit a support ticket, try to log out from your account and log in again. Recheck your orders since it can take some time for a game to appear in the list. If the game does not appear in your order details, contact our Support Team with all the details about your issue.

Can I get a refund on Steam for a game bought on www.elegantdesigncraft.com?

Since the products you can find in www.elegantdesigncraft.com come in the form of a digital key and their acquisition method is interpreted as retail, you won’t be able to apply for a refund.

Having technical issues with the product?

Such issues are usually encountered after the activation of the product. If that is the case, keep in mind that our Customer Support Team can only help with the activation and redemption of the product.

My IP was blocked from accessing your site, what should I do?

If you have received an error saying that your IP is blocked. Please make sure: You are not using VPN or Proxy. Clean cookies and cache. Try to use a different browser.

What should I do if my transaction has failed?

Here is a list of reasons why your payment didn’t work: Insufficient funds. Incorrect payment information. Issues with the payment method. VPN, AdBlock might affect the payment. Authorization issues from the payment method. Inactive card